Where is your company based? Where are orders shipped from?

We are an established international e-commerce company with over 2,000 employees, operating across the United States, Malaysia, Thailand, Singapore, Hong Kong, the United Kingdom, and more. Orders are shipped from the nearest available warehouse based on your delivery address and inventory availability to ensure faster delivery. For inquiries, please contact: service@yusuntrading.com

I have completed my payment but haven't received any order notifications. How can I modify or cancel my order?

Order Notifications
After your payment is successfully completed, an order confirmation email will be automatically sent to the email address you provided when placing the order. Once your package has been shipped, you will receive a shipping notification containing the tracking number.

If you have completed your payment but have not received any emails, please follow these steps:
· Check your spam/junk folder — the notification email may have been mistakenly filtered as spam.
· Search your inbox — try searching for "yourdomain" to make sure the email hasn't been overlooked.
· Contact customer service — if you still cannot find any emails, please send an email to service@yusuntrading.com using the email address you provided when placing your order. We will promptly verify your order status for you.

Order Modifications & Cancellations
Orders can only be modified or canceled before they are shipped. We typically arrange shipment within 48 hours after payment. Once the package has been dispatched and entered the shipping process, no further changes can be made.
If you need to modify or cancel your order, please email service@yusuntrading.com within 48 hours of payment, and include your order number and details of your request. Our customer support team will handle your request as soon as possible after receiving your email. Thank you for your understanding and cooperation.

How long will delivery take after placing an order, and what if it's delayed?

Shipping & Delivery Time
1. Processing time: Orders ship within 48 hours
2. Delivery time: Typically 5–14 business days for international shipping
3. Force majeure: Delays may occur due to weather, customs inspections, or public holidays. We appreciate your understanding.

If Your Package Is Delayed
1. Track your order
You will receive tracking details via email after shipment and can track your package at any time.
2. Common situations
a. Marked as delivered but not received: Please check with your neighbors or family members, and inspect your mailbox, garden, or other possible delivery locations. You may also contact the delivery driver for assistance.
b. No updates for an extended period or abnormal status (e.g., incorrect address, returned package): Email your order number to service@yusuntrading.com, and we will assist within 24 hours.

How do I request a refund? How long does it take to receive it? Why is the refund amount different from the original payment?

If you have any concerns about the product you received, please feel free to contact our customer service team—we'll provide a fair solution based on your situation.

How to Request a Refund

Please email the following to service@yusuntrading.com:

📌 Order number

📌 Reason for refund (brief explanation)

📌 Supporting evidence (e.g., photos/videos)

Our team will respond within 24 hours with next steps.

Refund Processing Time

All refunds will be issued to the original payment method. The actual time required for the funds to be credited depends on your payment method:
· PayPal: Typically within 2 business days

· Credit/Debit Card: Usually 5–14 business days (subject to bank processing and international settlement)

Why Is the Refund Amount Different?

Differences may be caused by:

· Exchange rate fluctuations (for international transactions)

· Cross-border transaction fees

· Bank processing fees

If you have any questions about the refund amount, please reply directly to the original refund notification email, or contact us again at service@yusuntrading.com. We will review the details and respond within 24 hours.